Privacy Policy.

Blackstone Auto Electronics Limited is the Data Controller for personal data collected through our website and services. As Data Controller, we determine how and why your data is processed.

• Company name: Blackstone Auto Electronics Limited
• Company number: 16919269
• Registered address: Suite Ra01, 195–197 Wood Street, London, E17 3NU
• Email: info@blackstoneautoelectronics.com

We may collect and process the following personal data:

• Name
• Billing and delivery address
• Email address
• Telephone number
• Vehicle information (such as registration number and fault descriptions)
• Order, repair, and service history
• Business information submitted through Trade Account applications
• VAT registration number (where applicable)
• Trade account status, discount tier, and account activity information
• Communications with us, including emails and contact form submissions

We collect personal data when you:

• Place an order through our website
• Contact us via our contact form or by email
• Send items to us for repair or exchange
• Apply for a Trade Account through our website
• Opt in to receive marketing communications
• Use our website, including through cookies and analytics tools

When you apply for a Trade Account, we may collect and process:

• Business name
• Applicant's first and last name
• Business email address
• Business telephone number
• Business type or trading activity
• VAT registration number (where applicable)
• Trade account status, discount tier, and account activity records

We use this information to review applications, verify business eligibility, create and manage trade accounts, provide applicable discounts, administer account-linked repair tracking, communicate regarding trade services, and maintain records relating to trade account activity.

We may verify business information supplied as part of a Trade Account application, including VAT registration details and other information reasonably required to confirm eligibility for trade pricing and account benefits.

Trade account information is processed on the basis of our legitimate interests in operating and administering our business relationships and, where applicable, for the performance of a contract.

We reserve the right to approve, decline, suspend, or close Trade Accounts where eligibility requirements are not met, information provided is inaccurate, or the account is being used contrary to our Terms and Conditions.

We use your personal data to:

• Process orders and payments
• Carry out repairs and related services
• Communicate with you regarding orders, repairs, and returns
• Arrange delivery and collections
• Assess and approve Trade Account applications
• Administer trade pricing and discount tiers
• Manage account-linked repair tracking services
• Communicate regarding Trade Account benefits and services
• Maintain records for accounting, tax, warranty, and legal purposes
• Improve our website, services, and customer experience
• Send marketing communications where you have given consent

Under UK GDPR, we must have a lawful basis for processing your personal data. We rely on the following:

• Contract — where processing is necessary to fulfil an order or service
• Legal obligation — for tax, accounting, and warranty compliance
• Legitimate interests — to operate, manage, and improve our business
• Consent — for marketing communications and non-essential cookies

You may withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

Payments made through our website are processed securely via third-party payment providers integrated with WooCommerce. These providers handle all card and payment data directly.

We may share your personal data with trusted third parties where necessary to operate our business and provide our services. These may include:

• Delivery and logistics providers for the collection and return of items
• Payment processors to securely process transactions
• Accounting and bookkeeping providers for financial records and compliance
• Website, IT, and hosting service providers
• Repair management and customer relationship systems
• Analytics and advertising providers to help us understand and improve our website performance

We only share personal data that is necessary for these purposes, and we require all third parties to handle your data securely and in accordance with data protection law.

Our website uses cookies and similar technologies to help us understand how our site is used and to improve your experience. These include:

• Google Analytics — to understand visitor behaviour and website performance
• Google Ads conversion tracking — to measure the effectiveness of our advertising

A cookie consent banner is displayed on our website, allowing you to manage your preferences for non-essential cookies. You can also control cookies at any time through your browser settings.

We may send marketing communications by email only where you have actively opted in. We will never send unsolicited marketing.

You can unsubscribe at any time using the unsubscribe link in any of our emails, or by contacting us directly at info@blackstoneautoelectronics.com.

We may introduce SMS marketing in the future. This will also be strictly opt-in only.

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy:

• Customer, order, and repair records are retained for 6 years to meet tax, warranty, and legal obligations
• After this period, personal data is securely deleted

Trade Account application records and related business information may be retained for up to six years following account closure where required for accounting, tax, contractual, warranty, fraud prevention, or legal compliance purposes.

Under UK data protection law, you have the following rights:

To exercise any of your rights, please contact us:

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or misuse. Data is stored on secure, cloud-based systems with restricted access controls.

We operate within the United Kingdom. Where third-party systems we use involve transferring data outside the UK, appropriate safeguards are in place to ensure compliance with UK data protection laws, including standard contractual clauses or adequacy decisions where applicable.

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal, regulatory, or operational reasons. Any changes will be published on this page, and the date at the top of the policy will be updated. The latest version will always apply.

If you have any questions about this Privacy Policy, or wish to exercise any of your data protection rights, please get in touch:

You also have the right to lodge a complaint with the UK's supervisory authority: